Help

This support page should help you with most questions relating to Scott's English Success. If you require further help, please use our contact enquiry form.

Payment

Which credit cards do you take?

We take the major credit cards Visa and MasterCard. Other major credit cards such as American Express, Diner’s Club, JCB etc are available via our PayPal payment gateway available on our payment page.

What if I don’t have a credit card?

You may pay for your subscription by PayPal, Western Union or Money Gram money transfer or by sending a money order in the mail. You may also pay by Direct Bank Deposit. To pay by these methods, go through the standard sign up procedure and select the appropriate payment method. You will then be given detailed instructions on how to send the payment. Your service will start as soon as we receive confirmation of the payment.

If you are paying by money transfer, money order or bank deposit for a renewal subscription, we must receive your payment before the expiry date to ensure that there is no interruption of service.

How secure is your payment system?

All our payment systems are secure and safe. We use the Australian eWAY payment gateway for online credit card transactions. eWAY is an authorised third party processor for all the major Australian banks. We also offer PayPal. PayPal is a world leader in providing safe and secure payment transactions on the internet.

What guarantees do you offer?

If for some reason our Service fails to meet your expectations, you may contact us by email within 24 hours of paying for the service and we will cheerfully refund your money. Refer to our Refund Policy on the payment page for more details.


Student Log In

What if I can’t log in to my account?

Ensure that you are entering your correct details without any spaces. If a problem persists, you may need to check the security settings in your browser. Setting the security settings to “default” will normally correct any browser issues. Before you make any changes to the browser security settings, be sure to check with your system administrator first.

What if I forget my username and/or password?

Go to the log in page and select the forgotten password link. Enter your email address and your login details will be emailed to you.

What happens if I enter the wrong password a number of times?

If a wrong password to your account has been entered too many times, your account will be disabled for 1 hour. After the 1 hour has passed, you may access your account.

Can I log in more than once at the same time?

No, you may only have one session active at a time. If you attempt to log in more than once, you will be given the choice of either cancelling the second log in or continuing and cancelling the first log in.

How do I change my email address and/or contact details?

Use the My Account option from the Student Centre. You may change your email address and contact details using this option.

How do I change my username?

You cannot change your username. It must stay the same for the life of your subscription.


Subscription

What if my account expires?

You are able to purchase additional time in monthly increments for a limited number of months. You may do this before your account expires from the Student Centre. If your account has already expired, enter your correct login details on the login page and you will be given an option to purchase more time. Alternatively, send an email to our accounts department.

Can I upgrade from Standard to the Premium Plan?

Yes, if you have an existing Standard subscription, you can upgrade from the Student Centre. Upgrading to Premium gives you access to more tests and resources. Note: it is better value to purchase a Premium subscription from the start rather than upgrade later.

What if I am not sure whether to choose General Training or Academic?

You should confirm with your advisors before selecting your study mode. General Training IELTS and Academic IELTS differ in important areas. Your subscription with Scott’s English Success includes only one study mode. You select your study mode when you first login on the website.

What if I select the wrong study mode (General Training/Academic) the first time I login?

If you select the wrong study mode, please contact us within 24 hours of first logging in and we will change your study mode.  Your study mode cannot be changed after that time.

What if I wish to study both General Training and Academic?

You will need to purchase two separate subscriptions to Scott’s English Success.


Scott’s English Success on iPhone

Where can I get the Scott’s English Success iPhone application?

The module is a free download from the Apple App Store. You will need to ensure that you have enough resources available for the download. After download you will need your login and password to activate the mobile for use. You must have a Premium subscription to use the mobile application.

Can I purchase the Scott’s English Success iPhone module separately?

No. The iPhone module is available free with a Premium subscription and is not sold separately. If you have a Standard subscription, you can upgrade to Premium from the Student Centre.

How many iPhones can be used with my Premium subscription?

Only one device at a time can be registered for use with your subscription. If you change your iPhone and wish to register the new iPhone in place of the old, you may do so using the My Account option in the Student Centre. You may change your iPhone up to 3 times.

What is included in the iPhone module?

The iPhone module includes all Classroom lessons and some resources. Tests are not available on the iPhone due to the limited size and nature of the mobile device screen.

Does the module work with the Apple iTouch?

We do not recommend the iTouch, but users have advised us that it does work in most cases. To use the iTouch, access to the internet will be required via wifi to download the module and to logon to your account.

Do you support other mobile devices?

No at this stage the Apple iPhone is the only device supported. Other mobile devices are being considered.


Technical

What internet connection speed do you recommend?

We recommend that you have as fast a connection as possible to minimise download time for site content, however the web site will work quite well with a dial up connection. With a dial up connection, allow for additional time to download and buffer site content.

What screen resolution do you recommend?

Scott's English Success works best with a 1024 x 768 or higher resolution. It will also work at a resolution of 800 x 600 but we do not recommend lower screen resolutions.

What additional software do I need to use the web site?

We use Adobe Flash throughout the website for video and audio presentations. The free Flash player can be installed from the downloads area of the web site. You may also choose to download other free software to view other optional components – eg. Acrobat. Links to these viewers are also available from the downloads area.

Before downloading any new software to your computer, ensure that you ask permission or check with your system administrator.

Do you use cookies?

We do not store cookies on your hard disk. We do use temporary session cookies which are stored in browser memory.