Frequently Asked Questions

Find answers to common questions about our IELTS courses

What happens once I've paid for a course?

You will instantly get a link to activate your account and can begin immediately!

How long do I get access once I pay?

2 months.

What if I can't log in to my account?

Ensure that you are entering your correct details without any spaces. If a problem persists, you may need to check the security settings in your browser. Setting the security settings to "default" will normally correct any browser issues. Before you make any changes to the browser security settings, be sure to check with your system administrator first.

What if I forget my username and/or password?

Go to the log in page and select the forgotten password link. Enter your email address and your login details will be emailed to you.

What happens if I enter the wrong password a number of times?

If a wrong password to your account has been entered too many times, your account will be disabled for 1 hour. After the 1 hour has passed, you may access your account.

Can I log in more than once at the same time?

No, you may only have one session active at a time. If you attempt to log in more than once, you will be given the choice of either cancelling the second log in or continuing and cancelling the first log in.

How do I change my email address and/or contact details?

Use the My Account option from the Student Centre. You may change your email address and contact details using this option.

How do I change my username?

You cannot change your username. It must stay the same for the life of your subscription.

Still have questions?

Can't find the answer you're looking for? Please reach out to our support team.